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Visitor Protocol
Dear Family Members,
You are being contacted with updated information because you are the POA for Care for one of the residents here at Pine Meadow. Please share this information with others in your family who will need it.
Once again we would like to thank you for your patience and understanding during this unprecedented time. We know it must be difficult to not be able to come into the home like you used to. Residents have been enjoying your window and virtual visits and, of course, phone calls.
We have had to revise our visiting protocols based on recent recommendations from Public Health. We now must screen all visitors to the property- whether you are coming in or visiting outside. This means having your temperature taken, answering the screening questions and signing the form. Please see attached the screening questions that will be asked. You must do this active screening on arrival and again before you leave the property.
Designated windows are now available for window visits across the large activity room at the front of the building facing the parking lot, as well as at the small activity room. Please bring paper or a whiteboard as it is difficult to talk through the glass. There can be no more visits at individual resident room windows.
You may also participate in front courtyard visits. There are designated spots for you to sit or stand and your family member will be brought out to sit near you on the other side of the fence. We know it is difficult not to hug the people we love, but we must insist that you maintain the 2 meter distance at all times. If residents are closer to you than this we are obliged to put them and their roommate in isolation for 14 days. We also cannot allow items to be passed over the fence, either to or for residents.
We are asking that you call ahead and arrange a time for a window or courtyard visit to avoid disappointment. We will endeavor to have everything set up for you if we have the staff available to accommodate each request and monitor the courtyard. We are currently limiting visits to 30 minutes. We are also still offering Facetime or Skype visits as well. Please let us know how you would like to visit and we will make every attempt to make it happen. Please call Amanda Miles at extension 226 to arrange all visits.
We have been very fortunate in Kingston Frontenac Lennox and Addington in having very few cases of COVID-19. We have gotten this far by following all the directives and recommendations from Public Health, the Ministry of Long Term Care and the Provincial Health Team. We can’t let our guard down now.
I would also like to invite you to sign up for a future Zoom town hall meeting. We are hoping to set one up soon and if successful, this may be a good way for us to keep you informed and to hear your questions and concerns. If you would like to participate, please send your email to mpalimaka@extendicare.com We can also provide some assistance in using Zoom if you haven’t already tried it.
Thank you so much for your cooperation. By working together we will continue to keep the virus out of our home. As always, if you have any questions or concerns, please do not hesitate to call.
Sincerely,
Margaret Palimaka
Administrator
x222
What are the screening questions that visitors will be asked?
Question 1.
Is temperature greater than 37.8C? (your temperature will be taken and you will not be allowed to enter if you have a temperature over 37.8C)
Question 2.
Do you have any of the following symptoms:
New or worsening cough, shortness of breath, sore throat, difficulty swallowing, new taste or smell disorders, runny nose, sneezing or nasal congestion, nausea, vomiting, diarrhea, abdominal pain, clinical or radiological evidence of pneumonia, unexplained fatigue/malaise/muscle aches, delirium, unexplained or increase in the number of falls, exacerbation of chronic conditions, chills, headaches, croup, conjunctivitis (pink eye), unexplained tachycardia, decrease in blood pressure, unexplained hypoxia
*please note, this list changes from time to time as per Public Health
Question 3.
Have you travelled outside of Canada or had close contact with someone who has travelled in the past 14 days?
Question 4.
Have you had: close contact with anyone who has a respiratory illness or confirmed or probable case of COVID-19?
Question 5.
If you answered “Yes” to Question 4: Did you wear the required PPE according to the duties you were performing when you had close contact with this person?
If you answer yes to Questions 1 or 2 or 3, you have not passed the screening and cannot enter.
If you answer Yes to Question 4 and No to Question 5, you have not passed the screening and cannot enter
You are being contacted with updated information because you are the POA for Care for one of the residents here at Pine Meadow. Please share this information with others in your family who will need it.
Once again we would like to thank you for your patience and understanding during this unprecedented time. We know it must be difficult to not be able to come into the home like you used to. Residents have been enjoying your window and virtual visits and, of course, phone calls.
We have had to revise our visiting protocols based on recent recommendations from Public Health. We now must screen all visitors to the property- whether you are coming in or visiting outside. This means having your temperature taken, answering the screening questions and signing the form. Please see attached the screening questions that will be asked. You must do this active screening on arrival and again before you leave the property.
Designated windows are now available for window visits across the large activity room at the front of the building facing the parking lot, as well as at the small activity room. Please bring paper or a whiteboard as it is difficult to talk through the glass. There can be no more visits at individual resident room windows.
You may also participate in front courtyard visits. There are designated spots for you to sit or stand and your family member will be brought out to sit near you on the other side of the fence. We know it is difficult not to hug the people we love, but we must insist that you maintain the 2 meter distance at all times. If residents are closer to you than this we are obliged to put them and their roommate in isolation for 14 days. We also cannot allow items to be passed over the fence, either to or for residents.
We are asking that you call ahead and arrange a time for a window or courtyard visit to avoid disappointment. We will endeavor to have everything set up for you if we have the staff available to accommodate each request and monitor the courtyard. We are currently limiting visits to 30 minutes. We are also still offering Facetime or Skype visits as well. Please let us know how you would like to visit and we will make every attempt to make it happen. Please call Amanda Miles at extension 226 to arrange all visits.
We have been very fortunate in Kingston Frontenac Lennox and Addington in having very few cases of COVID-19. We have gotten this far by following all the directives and recommendations from Public Health, the Ministry of Long Term Care and the Provincial Health Team. We can’t let our guard down now.
I would also like to invite you to sign up for a future Zoom town hall meeting. We are hoping to set one up soon and if successful, this may be a good way for us to keep you informed and to hear your questions and concerns. If you would like to participate, please send your email to mpalimaka@extendicare.com We can also provide some assistance in using Zoom if you haven’t already tried it.
Thank you so much for your cooperation. By working together we will continue to keep the virus out of our home. As always, if you have any questions or concerns, please do not hesitate to call.
Sincerely,
Margaret Palimaka
Administrator
x222
What are the screening questions that visitors will be asked?
Question 1.
Is temperature greater than 37.8C? (your temperature will be taken and you will not be allowed to enter if you have a temperature over 37.8C)
Question 2.
Do you have any of the following symptoms:
New or worsening cough, shortness of breath, sore throat, difficulty swallowing, new taste or smell disorders, runny nose, sneezing or nasal congestion, nausea, vomiting, diarrhea, abdominal pain, clinical or radiological evidence of pneumonia, unexplained fatigue/malaise/muscle aches, delirium, unexplained or increase in the number of falls, exacerbation of chronic conditions, chills, headaches, croup, conjunctivitis (pink eye), unexplained tachycardia, decrease in blood pressure, unexplained hypoxia
*please note, this list changes from time to time as per Public Health
Question 3.
Have you travelled outside of Canada or had close contact with someone who has travelled in the past 14 days?
Question 4.
Have you had: close contact with anyone who has a respiratory illness or confirmed or probable case of COVID-19?
Question 5.
If you answered “Yes” to Question 4: Did you wear the required PPE according to the duties you were performing when you had close contact with this person?
If you answer yes to Questions 1 or 2 or 3, you have not passed the screening and cannot enter.
If you answer Yes to Question 4 and No to Question 5, you have not passed the screening and cannot enter
- Please note these questions continue to be revised regularly
- Please call ahead if you have any questions about the screening process
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